Concertia

Decision intelligence for businesses that run on rules.

Concertia turns the rules buried in your systems into governed, explainable decision services, then puts AI to work on them safely. We are decision intelligence specialists, working with telecom, financial services and insurance teams from Halifax, Nova Scotia.

Talk to us about a project See how we work
An illustrative decision. Rules hold the policy, a model adds a prediction, and every outcome can be traced and explained.

From strategy to automated, AI-assisted decisions

Most of our clients come to us with decision logic that is hard to find, slow to change and impossible to explain. We fix that first, and then make it smarter.

Decision Intelligence

We map the decisions that matter most to your business, then design how rules, machine learning and generative AI should share the work. Every automated decision stays explainable, testable and owned by the business.

Explore decision intelligence

  • Decision inventory and modelingDMN models and decision tables your business can read
  • Hybrid AI decision servicesRules for policy, models for prediction, language models for language
  • Explainable outcomesPlain-language reasons generated from the decision trace
  • AI-assisted rule authoring and testingAsk questions of your rule estate, generate and compare test cases

Decision Automation

Design, build, upgrade and support your decision automation tools. We modernize rule estates, move them to containers and OpenShift, and bring logic scattered across systems back into one governed place.

Upgrades and migrations, rule consolidation, regression testing, managed support

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Process Automation

Model, automate and improve the workflows around your decisions, with AI reading documents, sorting requests and drafting responses, so cases move without hand-offs and rework.

Process discovery, AI-assisted workflows, document and request handling, monitoring

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Advisory & Delivery Teams

Architects, business analysts, project managers, and decision automation and AI developers who join your team for a project, or look after your decision services long term.

Team augmentation, project delivery, knowledge transfer

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How a buried rule becomes an intelligent decision

The same five steps whether we are rescuing a single pricing rule or modernizing a rule estate of thousands. It usually starts around a table, with the people who make the decision today.

A team gathered around a table with laptops and notes, hands joined in the middle

  1. Find

    Locate decision logic hiding in application code, spreadsheets and the heads of your experts.

  2. Model

    Write it down as decisions the business can read: decision tables, rule flows and DMN models.

  3. Automate

    Deploy it as a tested decision service on the platform you already run, with AI where it helps.

  4. Explain

    Trace every outcome to the rules and data behind it, and use AI to say why in plain language.

  5. Improve

    Simulate changes against real cases before release, monitor results and refine.

Where we work

Industries where decisions are high-volume, regulated and change often.

Telecommunications

Ordering, service qualification, personalization and notification decisions for a national carrier.

Financial services

Credit adjudication, pricing, fraud and compliance rules where every decision must be explainable to a regulator.

Insurance

Eligibility, underwriting and claims rules that change with every product launch and regulation.

Public sector

Benefit eligibility and policy rules that must be applied the same way, every time, for every citizen.

How we work in each industry

The team from Concertia consistently delivers innovative solutions to improve our business. They are a valued part of our team.

A long-standing Concertia client

Tell us about the decision you want to automate.

Whether it is a platform upgrade that keeps slipping, rules nobody can explain, or a plan to bring AI into decisions safely, a short call is usually enough to tell whether we can help.

Contact Concertia

Purdy's Wharf Tower on the Halifax waterfront at sunset, with the harbour behind
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Concertia Technologies Inc.
Purdy's Wharf Tower 1
1959 Upper Water St., Suite 1301
Halifax, Nova Scotia B3J 3N2
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